CUSTOMER TECHNICAL SUPPORT

Report an equipment problem

Tell our technical team what you are observing. Equipment details, operating conditions, photos, and video help us respond with the right guidance.

Immediate safety concern? Stop the equipment according to the approved shutdown procedure and contact your site safety lead. Do not rely on this form for emergency response.

1 · Submit detailsDescribe the symptom and operating conditions.

2 · Receive a case numberA confirmation is sent to your email.

3 · Technical follow-upEfena reviews the report and contacts you.

Equipment support request

Fields marked * are required. Reports and attachments are visible only to authorized Efena support personnel.

Contact name *Business email * Company / facility *Phone / WhatsApp Country *Preferred language * Equipment type *Model and serial number * Affected partAffected subpart Symptom observed *Operating conditions and actions already taken Current equipment condition *Production impact Photos (up to 5)Equipment overview, display, alarm, connections, and affected part.Short videoShow the symptom safely. Do not open energized equipment. I confirm this information is accurate and authorize Efena to use it to investigate and respond to this support request. *

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